Return & Refund Policy

Before you subscribe

A new visitor may be granted a gift amount of credits to get to know the Site (currently 50 credits valid for 30 days); gift credits cannot be exchanged for money and cannot be spent on video.

Paid periods

When you buy a subscription, you pay once and get 30 days of access; the number of generations available to you is determined by your credits. The subscription does not renew automatically and your card is not charged again; to continue, buy it again. Payment for a period already started is not refundable, except as required by law. Once a 30-day period has started, we don’t offer a refund for that period just because you change your mind or stop using the Studio partway through it — this is a voluntary policy choice on our part, not a removal of your legal rights (see “Your legal rights” below).

Credit packs

A credit pack is refundable within 14 days only if no credit from it has been used. If a generation fails due to the Site or the model, the spent credits are refunded automatically.

No automatic charges

A subscription is a single payment for 30 days of access. There are no automatic renewals and nothing to cancel: when the 30 days end, access ends and you are not charged again. To continue, buy the subscription again.

Your legal rights

Nothing in this policy limits your statutory rights under the Consumer Rights Act 2015. If the Studio is faulty, not as described, or not provided with reasonable care and skill, you may be entitled to a repair, a further attempt to provide the service correctly, a price reduction, or a refund, regardless of the “no refund for change of mind” policy above.

Exceptions

If you believe you were charged in error (for example, a duplicate charge or a technical fault on our side), contact us at tatianalychy@gmail.com and we’ll look into it and, where appropriate, refund the affected charge.

Contact

For questions about a charge or your subscription, email tatianalychy@gmail.com.